Microsoft UK Slammed By BBC Consumer Show

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Topic started: Wed, 14 Feb 2007 12:08
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Ditto
Joined 10 Jun 2004
1169 comments
Wed, 6 Jun 2007 13:09
DoctorDee wrote:
Of course, the existence of a known fault sort of messes this up - but you need to argue the known fault on different grounds. You are clearly not entitled (under established UK consumer law) to an extended warranty, and if you argue on those grounds, you are bound to lose. But no company should refuse to replace an item that displays a well documented fault.


Actually, I believe the Sale of Goods Act says that goods should be free from fault for a resonable period of time.

How long would you expect your console to last? I would expect at least 2 years - Nintendo give a warranty for 3 years from purchase (on Gamecube).

Considering the price of the system and the fact it's previously broken (and compeitors are offering 3 year warranties) it may be worth talking to the CAB (www.citizensadvice.org.uk) about whether or not the faults you describe would be covered by the Sale of Goods Act.

EDIT:
Info here:
http://www.dti.gov.uk/consumers/fact-sheets/page38311.html

Sounds like it only applys to faults at purchase but I would still talk to the CAB :).
Lee.
Anonymous
Wed, 6 Jun 2007 17:09
Haha, my A level Revision will come in handy!

Under the Sale of Goods Act:

For the first 6 months after purchase you are entitled to a repair or replacement if the product was sold with a fault. It is up to the retailer to prove it wasn't sold with a fault (ie. you get a replacement no matter what).

For up to 6 years after the product is purchased you are entitled to a replacement or repair if the product was sold with a fault as long as you can prove that it was sold with a fault (much harder to prove).

Don't know if that will help in any way. Hope it does.
Lee.
Anonymous
Wed, 6 Jun 2007 17:15
(Sorry to double post)

Just looked up a little bit more and you cannot get a replacement if you have had the product for more than a trial period and it develops a fault (obviously warranties change this a bit), however you can claim 'reasonable compensation'.

Try www.tradingstandards.gov.uk
Jake Worrall
Anonymous
Sat, 6 Dec 2008 22:18
RROD here and tried to register console with microsoft website and guess what?

It said the country is no longer supported...

How typical, if a console breaks soooo much is it worth buying? Why no consider a play station 3?
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